Terms of Service

1. Acceptance of Terms

By accessing or using TV Setup Search ("we," "us," "our") services, you ("user," "you," "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and TV Setup Search. By creating an account, booking services, or using our platform, you acknowledge that you have read, understood, and agree to these Terms.

2. Description of Service

TV Setup Search is a digital platform that connects customers with professional TV installation and mounting service providers. We facilitate the discovery, comparison, and booking of these services but do not directly provide TV installation services.

Our Platform Includes:

• Directory of verified TV installation professionals
• Online booking and scheduling system
• Payment processing services
• Customer support and dispute resolution
• Review and rating system
• Quality assurance and satisfaction guarantee

Service Limitations

TV Setup Search acts as an intermediary platform. We do not:

• Directly provide TV installation services
• Employ or control service professionals
• Guarantee specific service outcomes
• Control professional availability or pricing

3. User Accounts

Account Creation

To use our services, you must create an account with accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access
• Keeping your account information current and accurate

Account Security

You agree to use a strong password and not share your login credentials. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

Account Termination

You may delete your account at any time through your account settings. We may suspend or terminate your account for violations of these Terms or applicable laws.

4. Booking Services

Service Requests

When booking services through our platform, you agree to:

• Provide accurate service requirements and location information
• Be present or arrange for authorized representative during service
• Ensure safe access to service location
• Provide accurate contact information

Appointment Scheduling

Appointments are subject to professional availability. We will confirm appointments but cannot guarantee specific time slots. Service professionals may need to reschedule due to unforeseen circumstances.

Cancellation Policy

• Free Cancellation: Up to 24 hours before scheduled appointment
• Short Notice Cancellation: Less than 24 hours may incur fees
• No-Show Policy: Failure to be present may result in full charge
• Professional Cancellation: Full refund if professional cancels

5. Payments and Fees

Service Pricing

Service prices are set by individual professionals and displayed transparently on our platform. Prices include:

• Labor costs for specified services
• Standard equipment and hardware
• Platform service fee
• Applicable taxes

Payment Processing

Payments are processed securely through third-party payment processors. We accept major credit cards and digital payment methods. Payment is typically charged upon service completion.

Additional Costs

Additional charges may apply for:

• Premium or specialized mounting hardware
• Complex installations requiring extra time
• Additional services requested during appointment
• Travel fees for remote locations

Refund Policy

Refunds are provided in accordance with our satisfaction guarantee. See Section 7 for details on service guarantees and refund procedures.

6. User Conduct

You agree to use our platform responsibly and not to:

Prohibited Activities

• Provide false or misleading information
• Impersonate others or create fake accounts
• Attempt to circumvent our payment system
• Post inappropriate, offensive, or illegal content
• Interfere with platform operation or security
• Violate any applicable laws or regulations
• Harass, threaten, or mistreat service professionals
• Use the platform for commercial purposes without authorization

Content and Reviews

You may post reviews and content on our platform. By doing so, you grant us a license to use, display, and distribute your content. You are responsible for ensuring your content is accurate, lawful, and not infringing on others' rights.

7. Professional Services

Professional Verification

We verify professionals through background checks, license verification, and insurance confirmation. However, you acknowledge that we cannot guarantee the quality or outcome of services provided.

Service Quality and Satisfaction Guarantee

We offer a satisfaction guarantee on services booked through our platform:

• Report issues within 48 hours of service completion
• We will work with the professional to resolve issues
• Refund or re-service provided if resolution cannot be reached
• Guarantee covers workmanship, not customer preference changes

Insurance and Liability

All professionals carry liability insurance. In case of property damage or injury during service, claims should be filed with the professional's insurance provider. We provide assistance in the claims process.

8. Limitation of Liability

Platform Liability

TV Setup Search's liability is limited to the amount paid for services through our platform. We are not liable for:

• Direct or indirect damages from service professional actions
• Property damage or personal injury during service
• Lost profits or consequential damages
• Service delays or cancellations
• Technical issues or platform downtime

Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

Indemnification

You agree to indemnify TV Setup Search against claims arising from your use of the platform, violation of these Terms, or violation of any third-party rights.

9. Dispute Resolution

Internal Resolution

We encourage resolving disputes through our customer support team first. Contact us at support@tvsetupsearch.com for assistance.

Arbitration

If internal resolution fails, disputes will be resolved through binding arbitration rather than court proceedings, except for small claims court matters under $5,000.

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class action lawsuits or collective arbitrations.

10. Termination

Termination by You

You may terminate your account at any time by contacting customer support or using account settings. Termination does not relieve you of payment obligations for completed services.

Termination by Us

We may suspend or terminate your account for:

• Violation of these Terms
• Fraudulent or illegal activity
• Abuse of platform or professionals
• Non-payment of fees
• Other reasons that protect our platform integrity

Effect of Termination

Upon termination, your access to the platform will cease, but these Terms will continue to apply to past transactions and any ongoing obligations.

11. Changes to Terms

We may modify these Terms periodically. Changes will be effective when posted on our website with an updated "Last Updated" date.

Notification of Changes

For material changes, we will provide notice through:

• Email notification to registered users
• Platform notification upon login
• 30-day advance notice for significant changes

Your continued use of our services after changes take effect constitutes acceptance of the modified Terms.

12. Contact Information