Table of Contents
1. Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when using our services:
- Account Information: Name, email address, phone number, and password
- Profile Information: Address, preferences, and service history
- Booking Information: Service requests, appointment details, and special instructions
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
- Communications: Messages sent through our platform, customer service interactions
Automatically Collected Information
We automatically collect certain information when you use our platform:
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address (with your consent for precise location)
- Cookies and Similar Technologies: See our Cookies section below
2. How We Use Your Information
We use your information for the following purposes:
Service Provision
- Connect you with qualified TV installation professionals
- Process bookings and facilitate appointments
- Handle payments and billing
- Provide customer support and resolve issues
Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Maintain platform security and prevent fraud
Communication
- Send booking confirmations and updates
- Provide customer support responses
- Send service reminders and follow-ups
- Share promotional offers (with your consent)
Legal Basis for Processing
We process your personal information based on contract performance, legitimate interests, legal compliance, and your consent where required by law.
3. Information Sharing
We share your information only in the following circumstances:
Service Professionals
We share necessary information with TV installation professionals to facilitate your service requests, including your name, contact information, address, and service requirements.
Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Payment processors (Stripe, PayPal)
- Cloud hosting services (AWS, Google Cloud)
- Customer support platforms
- Analytics and marketing tools
Legal Requirements
We may disclose information when required by law, court order, or to:
- Comply with legal obligations
- Protect our rights and property
- Ensure user safety and security
- Investigate fraud or other illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL/TLS encryption for data transmission
- Encrypted data storage
- Secure payment processing
- Regular security audits and updates
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access to personal information
- Regular privacy and security reviews
- Incident response procedures
Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Account information is typically retained for 7 years after account closure.
5. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
- Request a copy of your personal information
- Download your data in a portable format
- View your account information and service history
Correction and Updates
- Update your account information anytime
- Correct inaccurate information
- Request data corrections through customer support
Deletion and Restriction
- Delete your account and associated data
- Request deletion of specific information
- Restrict processing of your data
Communication Preferences
- Opt out of marketing communications
- Manage notification settings
- Choose communication channels
To exercise these rights, contact us at privacy@tvsetupsearch.com or through your account settings.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for platform functionality
- Performance Cookies: Help us understand how you use our site
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used for targeted advertising (with consent)
Managing Cookies
You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.
7. Children's Privacy
Our services are not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents and guardians who believe their child has provided personal information should contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or platform notification
- Provide a 30-day notice period for material changes
Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
9. Contact Us
Privacy Questions or Concerns?
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@tvsetupsearch.com
Phone: (555) 886-6868
Mail: TV Setup Search Privacy Team
123 Technology Drive, Suite 500
San Francisco, CA 94105
We will respond to your inquiry within 30 days.